Position Summary:
The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness, guest satisfaction, and team performance. This leadership role includes managing housekeeping operations, supervising staff, maintaining inventory, and ensuring compliance with Marriott brand standards and safety protocols. 

Key Responsibilities:

• Lead, train, and supervise the housekeeping team including room attendants, laundry attendants, and housemen.

• Inspect guest rooms, public areas, and back-of-house areas for cleanliness, maintenance, and proper setup.

• Schedule staff to ensure adequate coverage and efficient operations based on occupancy.

• Maintain and manage inventory of linen, cleaning supplies, and amenities. Place timely orders as needed.

• Ensure all rooms meet or exceed Marriott cleanliness and presentation standards.

• Monitor and uphold safety, sanitation, and cleanliness standards in all areas.

• Address guest concerns and special requests promptly and professionally.

• Work closely with the front desk and maintenance departments to ensure smooth communication and guest satisfaction.

• Conduct regular team meetings, performance evaluations, and coaching sessions to develop staff and uphold high standards.

• Participate in budget management and cost control efforts for the housekeeping department.

• Maintain a positive, team-oriented work environment.

Qualifications:

• High school diploma or equivalent required; college degree or hospitality certification preferred.

• Minimum of 2–3 years of housekeeping supervisory experience, preferably in a branded hotel environment.

• Strong leadership, organizational, and time management skills.

• Excellent communication and interpersonal abilities.

• Knowledge of OSHA standards, cleaning techniques, and inventory management.

• Ability to work flexible hours including weekends and holidays.

• Familiarity with Marriott brand standards and systems (e.g., MGS, FOSSE) is a plus.

Physical Requirements:

• Ability to stand and walk for extended periods.

• Must be able to lift, push, or pull up to 25 lbs.

• Capable of bending, kneeling, and reaching as needed to perform inspections or assist staff.

Why Join Us?
At Fairfield Inn & Suites by Marriott – Foley, we value a warm and friendly work environment, where team members are empowered to deliver exceptional service and grow professionally. Hotel Culture and Personal Growth is important to us. Join us in making every guest’s stay effortless and memorable.

 Maintenance Engineer Job Description

Position:                     Maintenance Engineer

FLSA Class:               Hourly Non-Exempt

Reports to:                 Chief Engineer

Job Summary:

The maintenance engineer provides an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and adequately controls labor and material.

Duties and Responsibilities:

        Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.

        Inspect all operating systems and components of the hotel to ensure they operate correctly, efficiently, and safely.

        Communicate and enforce all hotel policies and procedures.

        Inform management of hazardous situations, emergencies, or security threats.

        Maintained a clean and organized maintenance shop and ensured the security of hotel inventory.

        Assist all guests sincerely and courteously while going the extra mile and doing whatever it takes to ensure guest satisfaction.

        Understand and respond to customer needs and ensure high guest satisfaction.

        Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed.

        Ensure everyone in the department is trained and uses Quore daily.

        Maintain the cleanliness of hotel grounds.

        Assist with hotel security to minimize the risk of theft, crime, and other hazards.

        Follow and adhere to all standards and regulations set forth by the designated hotel and as directed by management.

        Be a Brand Ambassador of A&R’s Culture, Mission and Values.

  Previous hospitality industry experience preferred but not required

Able to accept directions and priorities from members of management and reliably follow through on tasks.

Proficient in Quore.

Highly energetic and motivated individual

Ability to lift to 50 pounds.

Ability to work with machinery both indoors and outdoors.

Ability to work independently with little supervision.

Excellent interpersonal and communication skills with strong customer/client focus essential

Strong problem-solving skills

Ability to work in a fast-paced, high-pressure environment

Ability to shift and manage multiple priorities while adapting quickly to change

Results-driven focus and ability to work through to completion promptly

High level of flexibility regarding overtime during busy periods as required by the business

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job.

Assist the sales effort by providing support in all specified functions along with securing new accounts,

maintaining existing accounts and executing sales and marketing strategies to maximize the profitability

of the hotel while maintaining customer satisfaction.

Essential Functions:

• Provide support to the sales team in executing contracts, proposals, and correspondence

• Assist as needed with hotel and sales related functions, meetings, and blitzes.

• Prepare and send out direct mail projects, sales packets and collateral

• Provide assistance to the Director of Sales and Marketing

• Effectively communicate and coordinate the guest’s request with other departments

• Oversee office equipment maintenance

• Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events

• Type Banquet Event Orders (BEO’s), route event orders to proper departments

• Set up new files as needed

• Responsible for spelling accuracy and professional appearance of correspondence

• May be asked to produce weekly productivity reports for sales meeting

• May be asked to take accurate minutes of all sales meetings

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• Aid group leaders when necessary

• Perform other duties as assigned

• Solicit group business within different market segments via tele-prospecting and outside sales calls

• Maintenance of accounts with existing contacts to maintain rapport and develop future business.

• Attendance of networking events. Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel.

• Conducts site tours

• Upkeep of customer database via Hotel Sales Pro

• Assist in developing and managing the departmental budget and monitor sales activity to ensure that contracts and proposals go out in a timely matter. Effectively communication to all hotel departments regarding group schedules and details pertinent to the effective management of group operations.

• Regularly work “files” for past and potential groups to generate repeat business for the hotel.

• Keep trace system up-to-date and in order.

• Contracts and follow up with customers

• Answer and Respond to incoming telephone calls

• Responsible for managing all meeting room reservations and coordinating details with other departments including group agreements and set-up of meeting room.

• Coordinate and ensure the delivery of requested equipment and/or food for meeting rooms and special events.

• Attend sales meetings and hotel staff meeting to facilitate good communication and to discuss VIPs and incoming business in detail.

• Generate reports as required to measure business generated by the sales department.

• Perform other duties as assigned by the Director of Sales and Marketing/Revenue Management.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a

combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:

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• Take responsibility for the implementation of sales plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.

• Work in conjunction with accounting to maintain and minimize levels of account receivables.

• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

• Coordinate efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest expectations.

• Develop promotional programs, point of sales materials, sales blitzes, etc.

• Report on a regular basis to the DOS/Revenue on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.

• Take every opportunity to amaze the guests

• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied.

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team

• Be professional, responsible and mature in conduct and behavior

• Be understanding of, encouraging to and friendly with all co-workers

• Be self-motivated and use time wisely

• Maintain open line of communications with each department

• Communicate pertinent information

• Respond positively to new ideas

• Openly accept critical/developmental feedback

• Report to work on time

• Give adequate notice if going to miss work

• Be available to work a flexible schedule to include weekends and holidays

• Maintain effective communication through the use of meetings, log books and bulletins

• Be available to help other departments in emergency situations

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

4

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and

demonstrate that he or she can perform the essential functions of the job, with or without reasonable

accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• There is minimal direct supervision

• Must possess basic computational ability.

• Must possess basic computer skills.

• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

• Extensive knowledge of the hotel, its services and facilities.

• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.

• Position requires outside sales calls, driving to and from business contacts, walking, sitting, standing for various length of time.

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

• Must be able to lift up to 15 lbs occasionally.

5

• Requires grasping, writing, standing, vending, repetitive motions, climbing, listening and hearing ability and visual acuity.

• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates

• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

• Requires manual dexterity to use and operate all necessary equipment.

• Must have finger dexterity to be able to operate office equipment including computers, FAX machines, copiers, printers and calculators. Must be able to type 50 wpm.

Job Requirements:

• Previous sales experience

• Proficient in Microsoft Word, Office, Excel and PowerPoint

• Well organized and detail oriented

• Ability to work independently

• Display initiative, perseverance and analytical skills

• Effective communication

• Professional and ethical

• Excellent customer service skills

• Quick learner and hard worker

• Team player and ability to get along with others

• Available to meet guests which may include weekends

• Ability to read, write and speak English, with excellent grammar and communication skills (written and verbal)

• Driver’s License and clean MVR

Accountable To: Sales Director/General Managers

 Love Helping People? Love Being the Person Who Knows Everything? This Job’s For You!

Our hotel isn’t just a place to stay—it’s a place where travelers feel at home. And we need YOU—a warm, welcoming, and organized Front Desk Agent—to help create those great guest experiences every single day.

If you’re someone who can juggle check-ins, give great local recommendations, and brighten someone’s day with just a smile—let’s talk!

What You’ll Be Doing:

• Greet guests like family. Be the first impression and the go-to person during their stay.
• Handle check-ins & check-outs. Smooth, quick, and friendly—just the way guests like it!
• Answer phones and questions. Whether it’s a wake-up call or the best taco in town, you’ve got the info.
• Coordinate with housekeeping and maintenance. Teamwork makes the dream work.
• Solve problems on the fly. Room key not working? Need extra pillows? You're the hero they’ll remember.
• Take payments and handle reservations. Accurately, efficiently, and with a smile.

Why You’ll Love Working Here:

• Fun team vibes. We laugh, we hustle, we celebrate wins.
• Flexible hours. Full-time or part-time—let’s find what works for you.
• You’re not just a number. We actually know your name, and we care about your success.
• Growth potential. Many of our managers started at the front desk—this could be step one on your career ladder!
• Perks. Bonuses for great performance, discounts on stays, and more.

You're a Perfect Fit If You:

• Are a people person with a positive attitude (bonus points for a great smile!)
• Can multitask like a pro, even during busy check-in times
• Are dependable, punctual, and ready to learn
• Have basic computer skills and can handle simple systems (we’ll train you!)
• Are cool with working evenings, weekends, or holidays (we’re 24/7!)
• Want a job where your effort and personality actually matter

Open the Door to a Great Opportunity!

If you want a job where every shift brings something new, where you’re truly appreciated, and where you can grow into a bigger role, apply now and let’s get started!

We can’t wait to welcome you to our team! 

A & R Hospitality Group is looking for a Housekeeper who has the highest level of cleanliness standards. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

-Always maintain a professional appearance 

- Clean all rooms to exceed hotel and company standards 

-Responsible for all uniforms, equipment, and supplies 

-Communicate with staff on the status of all cleaned rooms 

-Respond in a courteous and prompt manner to all guest concerns 

-Maintain cleanliness of public areas 

- Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

- Competitive pay 

- Employee Assistance Program

-Paid vacation time

- Hotel discounts 

- Paid training 

- Medical/Dental/Vision Insurance 

-Supplemental Insurance Available 

-Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 Love Helping People? Love Being the Person Who Knows Everything? This Job’s For You!

Our hotel isn’t just a place to stay—it’s a place where travelers feel at home. And we need YOU—a warm, welcoming, and organized Front Desk Agent—to help create those great guest experiences every single day.

If you’re someone who can juggle check-ins, give great local recommendations, and brighten someone’s day with just a smile—let’s talk!

What You’ll Be Doing:

• Greet guests like family. Be the first impression and the go-to person during their stay.
• Handle check-ins & check-outs. Smooth, quick, and friendly—just the way guests like it!
• Answer phones and questions. Whether it’s a wake-up call or the best taco in town, you’ve got the info.
• Coordinate with housekeeping and maintenance. Teamwork makes the dream work.
• Solve problems on the fly. Room key not working? Need extra pillows? You're the hero they’ll remember.
• Take payments and handle reservations. Accurately, efficiently, and with a smile.

Why You’ll Love Working Here:

• Fun team vibes. We laugh, we hustle, we celebrate wins.
• Flexible hours. Full-time or part-time—let’s find what works for you.
• You’re not just a number. We actually know your name, and we care about your success.
• Growth potential. Many of our managers started at the front desk—this could be step one on your career ladder!
• Perks. Bonuses for great performance, discounts on stays, and more.

You're a Perfect Fit If You:

• Are a people person with a positive attitude (bonus points for a great smile!)
• Can multitask like a pro, even during busy check-in times
• Are dependable, punctual, and ready to learn
• Have basic computer skills and can handle simple systems (we’ll train you!)
• Are cool with working evenings, weekends, or holidays (we’re 24/7!)
• Want a job where your effort and personality actually matter

Open the Door to a Great Opportunity!

If you want a job where every shift brings something new, where you’re truly appreciated, and where you can grow into a bigger role, apply now and let’s get started!

We can’t wait to welcome you to our team! 

We are looking for a technical minded Maintenance Engineer who wants to be a part of a fast-growing company.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

∙ Inspect all operating systems and components of the hotel. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Maintain a clean and organized maintenance shop. 

∙ Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

∙ Maintain cleanliness of hotel grounds. 

∙ Assist with hotel security. 

∙ Maintain accurate maintenance records.  

∙ Inform management of hazardous situations, emergencies, or security threats. 

A&R benefits include:

∙ Competitive pay 

∙ Paid vacation time

∙ Employee Assistance Program

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Position Summary:
The Hotel Engineer is responsible for the overall maintenance and repair of the hotel’s physical facilities and systems, ensuring a safe, functional, and welcoming environment for guests and team members. This role requires hands-on technical skills, preventative maintenance knowledge, and the ability to address guest-related issues efficiently while upholding Marriott brand standards.

Key Responsibilities:

• Perform daily inspections, routine maintenance, and repair work on mechanical, electrical, plumbing, HVAC, and other hotel systems.

• Respond promptly to maintenance service requests from guests or team members and resolve issues with minimal disruption.

• Conduct preventative maintenance programs to reduce downtime and extend equipment life.

• Maintain the appearance and functionality of guest rooms, public areas, back-of-house, and exterior grounds.

• Monitor and maintain the pool and spa area to ensure water quality and compliance with health codes (if applicable).

• Ensure compliance with fire, safety, and health regulations, including maintaining safety logs and completing safety training.

• Coordinate with outside contractors and vendors as needed.

• Maintain tools, supplies, and work areas in a clean, organized, and safe condition.

• Assist with energy management and cost-control efforts in utilities and repairs.

• Participate in emergency response situations such as power outages, plumbing leaks, and weather-related incidents.

• Maintain accurate records of work orders, inspections, and maintenance logs.

Qualifications:

• High school diploma or GED required; technical training or certification in a relevant field preferred.

• 1–2 years of general maintenance experience in a hotel or similar facility required.

• Strong working knowledge of basic plumbing, electrical,  and general building repairs. HVAC knowledge is a plus but not required.

• Ability to use hand and power tools safely and effectively.

• Familiarity with OSHA safety regulations and hotel safety/security protocols.

• Self-motivated, dependable, and able to work independently with minimal supervision.

• Flexible availability including evenings, weekends, and on-call shifts as needed.

Physical Requirements:

• Must be able to lift and carry up to 50 lbs.

• Must be able to stand, walk, climb ladders, kneel, and crouch for extended periods.

• Ability to work in various conditions including indoors, outdoors, heat, and cold.

Why Join Us?
At Fairfield Inn & Suites by Marriott – Foley, we pride ourselves on maintaining a clean, safe, and well-functioning environment that enhances the guest experience. As part of our team, you’ll play a vital role in delivering on that promise every day, while being part of a supportive and growth-oriented workplace.

Breakfast Attendant Job Description

Position:                     Social Attendant Job (Manager's Reception)

FLSA Class:               Hourly Non-exempt

Reports to:                 Front Office Manager (FOM)

Job Summary:

The Social Attendant is responsible for the preparation and presentation of the complimentary appetizers provided to our hotel guests Monday-Wednesday evenings. This person must have good communication skills and work well in a fast-paced position with constant customer contact.

Duties and Responsibilities:

        Set up the Social Buffet as assigned.

        Maintain a clean buffet and dining area. Wipe dining tables as guests depart.

        Monitor, cook and stock all breakfast items throughout the shift.

        Follow all food, health and safety procedures at all times including the wearing of disposable gloves while handling food and washing hands regularly.

        Stock the designated quantity of paper supplies, plastic utensils, plates, and bowls required for service.

        Monitor and maintain the correct temperature of food at all times.

        Remain professional in appearance and conduct at all times.

        Ensure smooth guest service each morning.

        Complete all closing duties as directed.

        Accept personal responsibility for actions and decisions taken.

        Clean up any spills immediately or on a timely basis.

        Clean and sanitize service lines, beverage dispensing equipment and other equipment as directed.

        Communicate with management issues regarding safety and service in a timely manner.

        Respond in a courteous and prompt manner to all guest question and/or concerns.

        Understand and respond to guests’ needs and ensure a high level of guest satisfaction.

        Be a Brand Ambassador of A&R’s Culture, Mission and Values

        Other duties as assigned by management.

Requirements:

        Background in food and beverage service preferred but not required.

        Excellent organization and time management skills

        Excellent guest service skills

        Highly energetic and motivated individual

        Excellent interpersonal and communication skills with strong customer/client focus essential

        Strong problem-solving skills

        Ability to work in a fast-paced, high pressure environment

        Ability to shift and manage multiple priorities

Other Skills Required:

        Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; frequent bending, stooping and/or kneeling

        Mathematical:  Must be able to use basic mathematical techniques

 Applicant must be 21+ years of age - Social Attendant will be serving beer and wine to guests. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

Inspect all operating systems and components of the hotel. 

Address and resolve guest complaints in a timely manner. 

Maintain a clean and organized maintenance shop. 

Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

Maintain cleanliness of hotel grounds. 

Assist with hotel security. 

Maintain accurate maintenance records.  

Inform management of hazardous situations, emergencies, or security threats. 

A&R benefits include:

Competitive pay 

Paid vacation time

Employee Assistance Program

Paid training 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Housekeeping Supervisor Job Description

Position:                     Housekeeping Supervisor

FLSA Class:               Hourly Non-Exempt

Reports to:                 Assistant General Manager/General Manager

Job Summary:

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control he /she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting his/her direct supervisor in all areas of the housekeeping department.

Duties and Responsibilities:

        Oversee housekeeping operations in the hskp manager absence

        Inspect assigned rooms and ensure they are cleaned to standards

        Oversee Laundry Operations

        Ensure everyone in the department is trained and using Quore on a daily basis

        Operate within departmental budgets through effective stock and cost controls and well managed schedules

        Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

        Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

        Ensure team members have an up-to-date knowledge of all room categories and amenities

        Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

        Ensure staffing levels cover business demands

        Ensure ongoing training

        Manage staff performance issues in compliance with company policies and procedures

        Recruit, manage, train and develop the Housekeeping/Laundry team

        Complete linen inventory for the hotel

        Maintains data and information for property management systems

        Assist other departments wherever necessary

        Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

        At least 1 years of experience in housekeeping/laundry and previous experience of managing a department and or related experience

        Prior successful performance as a Housekeeper

        A high school certificate or equivalent

        Excellent leadership, interpersonal and communication skills

        Committed to delivering high levels of customer service

        Ability to work under pressure

        Excellent grooming standards

        Flexibility to respond to a range of different work situations

        Entry level , with computers and computer programs, including Microsoft Office

        Strong organizational, budget management, and problem-solving skills

        Strong communication skills

        A passion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may  require frequent bending, stooping and kneeling

Mathematical: Must be able to use basic mathematical techniques including  percentages and ratios

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are looking for a candidate who has open availability and one with flexible hours.

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Register all incoming guests and ensure all pertinent information is obtained

Assist in other departments as needed 

Address and resolve guest complaints in a timely manner 

Block incoming reservations based on guest requests and room availability 

Block arriving reservations of all groups 

Maintain cleanliness of the back office and front desk area 

Anticipate guest needs to have superior guest service 

Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

Competitive pay

Paid vacation time

Hotel discounts 

Employee Assistance Program

401(k) - up to 4% company match 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Clean all rooms to exceed hotel and company standards 

Responsible for all uniforms, equipment, and supplies 

Communicate with staff on the status of all cleaned rooms 

Respond in a courteous and prompt manner to all guest concerns 

Maintain cleanliness of public areas 

Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

Competitive pay 

Employee Assistance Program

Paid vacation time

Hotel discounts 

401(k) - up to 4% company match

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are in search of qualified candidates who loves interacting with guests and enjoys a fast-paced environment.  The job duties of this position consist of the following:

• Daily breakfast setup of buffet and dining area 
• Maintaining clean buffet and dining area 
• Providing friendly, on-brand and engaging guest service 
• Stocking the buffet items as required (food and supplies) 
• Consistently following all food, health and safety protocols 
• Always maintain a professional appearance 
• Kitchen clean up
• Interacting with guests
• Hours start at 5:30 AM and typically end between 10:30 and 11:30 AM
• Other duties as assigned

The Executive Housekeeper will be responsible for overseeing the Housekeeping department. You will be responsible for ensuring the highest standards of cleanliness in the guestrooms. Making sure the room is clean and is welcoming home away from home for our guests. 

RESPONSIBILITIES

• Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.

• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected rooms.

• In the absence of the Executive Housekeeper or Housekeeping Supervisor, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

• Ensure records of daily assignments are completed, signed off, and turn into the Housekeeping Office daily.

• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.

• Maintain contact with the Front Office and/or Engineering. Report on the progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to hotel standards.

• Monitor all V.I.P.’s special guests and requests.

• Attend meetings/training as required by management. 

• Respond in a courteous and prompt manner to all guest questions and/or concerns. 

• Turn in all “Lost and Found” items immediately as directed listing the area of the hotel or room number where found, the day the item was found, and the name of the person who found it. 

• Promptly report all maintenance concerns to a housekeeping manager or supervisor. 

• Follow all individual brand standards, policies, & procedures. 

• Be a Brand Ambassador of A&R’s Culture, Mission, and Values. 

• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.

• Other duties as assigned.

QUALIFICATIONS

• Previous housekeeping experience.

• High level of organizational and time management skills. 

• Excellent interpersonal and communication skills with strong customer/client focus essential. 

• Strong problem-solving skills. 

• Ability to work in a fast-paced, high-pressure environment. 

• Must be willing and have the ability to work a varied schedule that may include early morning, evening, night, and weekend shifts. 

• A passion for delivering exceptional levels of guest service.

• Ability to perform job functions with attention to detail, speed, and accuracy.

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. 

• Professional and ethical.

• Excellent customer service skills.

• Quick learner and hard worker.

• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to use body members to work, move or carry objects or materials. 

• Must be able to stand for periods of time.

• Ability to lift to 25 lbs. 

• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).  

• Must be able to lift, push, and pull a moderate weight frequently.  

The Housekeeping Inspector will be responsible for overseeing the cleaning of guestrooms by the housekeeping staff. You will be responsible for ensuring the highest standards of cleanliness in the guestrooms. Making sure the room is clean and is welcoming home away from home for our guests. 

RESPONSIBILITIES

• Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained.

• Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Ensure the Room Attendant returns to the room to correct the deficiency, when applicable. Re-inspect the corrected rooms.

• In the absence of the Executive Housekeeper or Housekeeping Supervisor, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.

• Ensure records of daily assignments are completed, signed off, and turn into the Housekeeping Office daily.

• Communicate with Guest Services regarding information about discrepant rooms. Physically check the room to determine status.

• Maintain contact with the Front Office and/or Engineering. Report on the progress of all out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to hotel standards.

• Monitor all V.I.P.’s special guests and requests.

• Attend meetings/training as required by management. 

• Respond in a courteous and prompt manner to all guest questions and/or concerns. 

• Turn in all “Lost and Found” items immediately as directed listing the area of the hotel or room number where found, the day the item was found, and the name of the person who found it. 

• Promptly report all maintenance concerns to a housekeeping manager or supervisor. 

• Follow all individual brand standards, policies, & procedures. 

• Be a Brand Ambassador of A&R’s Culture, Mission, and Values. 

• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.

• Other duties as assigned.

QUALIFICATIONS

• High level of organizational and time management skills. 

• Excellent interpersonal and communication skills with strong customer/client focus essential. 

• Strong problem-solving skills. 

• Ability to work in a fast-paced, high-pressure environment. 

• Must be willing and have the ability to work a varied schedule that may include early morning, evening, night, and weekend shifts. 

• A passion for delivering exceptional levels of guest service.

• Ability to perform job functions with attention to detail, speed, and accuracy.

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time. 

• Professional and ethical.

• Excellent customer service skills.

• Quick learner and hard worker.

• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to use body members to work, move or carry objects or materials. 

• Must be able to stand for periods of time.

• Ability to lift to 25 lbs. 

• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).  

• Must be able to lift, push, and pull a moderate weight frequently.  

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Clean all rooms to exceed hotel and company standards 

∙ Responsible for all uniforms, equipment, and supplies 

∙ Communicate with staff on the status of all cleaned rooms 

∙ Respond in a courteous and prompt manner to all guest concerns 

∙ Maintain cleanliness of public areas 

∙ Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

∙ Competitive pay 

∙ Employee Assistance Program

∙ Paid vacation time

∙ Hotel discounts 

∙ 401(k) - up to 4% company match

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained

∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

∙ Competitive pay

∙ Paid vacation time

∙ Hotel discounts 

∙ Employee Assistance Program

∙ 401(k) - up to 4% company match 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Clean all rooms to exceed hotel and company standards 

Responsible for all uniforms, equipment, and supplies 

Communicate with staff on the status of all cleaned rooms 

Respond in a courteous and prompt manner to all guest concerns 

Maintain cleanliness of public areas 

Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

Competitive pay 

Employee Assistance Program

Paid vacation time

Hotel discounts 

401(k) - up to 4% company match

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Duties and Responsibilities:  

â‘ Thoroughly clean all rooms assigned for service to hotel and company standard.  â‘ Care for all uniforms, equipment and supplies issued by management.  â‘ Communicate with staff as directed on the status of all cleaned rooms.  â‘ Maintain cleanliness of public areas.  

â‘ Report any observed damage, unusual happenings and safety concerns to the  Executive Housekeeper / Facilities Manager.  

â‘ Maintain a solid understanding of housekeeping and laundry supplies.  â‘ Inform management of hazardous situations, emergencies or security threats  immediately.  

â‘ Respond in a courteous and prompt manner to all guest questions and/or concerns.  â‘ Turn in all “Lost and Found†items immediately as directed listing the room  number, the day the item was found, and the name of the person who found it.  â‘ Ensure that no occupied room is left open and unattended when being serviced.  â‘ Promptly report all maintenance concerns.  

â‘ Follow all brand standards, policies, & procedures.  

â‘ Must be willing and have the ability to work a varied schedule that may include  early morning, evening, night, and weekend shifts.

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Breakfast Attendant is to prepare and present the complimentary breakfast to our hotel guests daily. 

We are in search of qualified candidates who can eA & R Hospitality Group is looking for a Breakfast Attendant who loves interacting with guests and enjoys a fast-paced environment. 

About A&R Hospitality Group: 

xcel at the following: 

∙ Daily breakfast setup of buffet and dining area 

∙ Maintaining clean buffet and dining area 

∙ Providing friendly, on-brand and engaging guest service 

∙ Stocking the buffet items as required (food and supplies) 

∙ Consistently following all food, health and safety protocols 

∙ Always maintain a professional appearance 

A&R benefits include: 

∙ Competitive pay

∙ Hotel discounts 

∙ Paid vacation time

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

∙ Free Employee Assistance Program

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The maintenance tech is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized. 

Duties and Responsibilities: 

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool. 

• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely. 

• Communicate and enforce all hotel policies and procedures. 

• Inform management of hazardous situations, emergencies or security threats. 

• Maintain a clean and organized maintenance shop and for the security of hotel inventory. 

• Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction. 

• Understand and respond to customer needs and ensure a high level of guest satisfaction. 

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed. 

• Ensure everyone in the department is trained and uses Quore on a daily basis.

• Maintain the cleanliness of hotel grounds. 

• Assist with hotel security to minimize risk of theft, crime, and other hazards. 

• Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management.

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Able to accept directions and priorities from members of management and reliably follow through on tasks. 

• Highly energetic and motivated individual 

• Ability to lift up to 50 pounds. 

• Ability to work with machinery both indoors and outdoors. 

• Ability to work independently with little supervision. 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high-pressure environment 

• Ability to shift and manage multiple priorities while adapting easily to change 

• Results driven focus and ability to work through to completion in a timely manner 

• High level of flexibility regarding overtime during busy periods as required by the business 

Duties and Responsibilities: 

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool. 

• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely. 

• Communicate and enforce all hotel policies and procedures. 

• Inform management of hazardous situations, emergencies or security threats. 

• Maintain a clean and organized maintenance shop and for the security of hotel inventory. 

• Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction. 

• Understand and respond to customer needs and ensure a high level of guest satisfaction. 

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed. 

• Ensure everyone in the department is trained and uses Quore on a daily basis.

• Maintain the cleanliness of hotel grounds. 

• Assist with hotel security to minimize risk of theft, crime, and other hazards. 

• Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management. 

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Able to accept directions and priorities from members of management and reliably follow through on tasks. 

• Highly energetic and motivated individual 

• Ability to lift up to 50 pounds. 

• Ability to work with machinery both indoors and outdoors. 

• Ability to work independently with little supervision. 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high-pressure environment 

• Ability to shift and manage multiple priorities while adapting easily to change 

• Results driven focus and ability to work through to completion in a timely manner 

• High level of flexibility regarding overtime during busy periods as required by the business 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

Inspect all operating systems and components of the hotel. 

Address and resolve guest complaints in a timely manner. 

Maintain a clean and organized maintenance shop. 

Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

Maintain cleanliness of hotel grounds. 

Assist with hotel security. 

Maintain accurate maintenance records.  

Inform management of hazardous situations, emergencies, or security threats. 

Duties and Responsibilities:  

·         Block incoming reservations based on guest requests and the availability of rooms to meet those requests.

·         Block arriving reservations of all groups if deemed necessary, pre-register the rooms in the property computer system, place keys in envelopes and note the room number on the envelopes.

·         Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and the method of payment is  established.  

·         Accept and record credit card and photo ID information on guest accounts in the hotel computer system.

·         Assist as needed in other departments and areas including the Guest Breakfast, Housekeeping, Laundry, and property designated events.

·         Maintain the cleanliness of the back office and front desk area.

·         Anticipate guest needs, respond promptly, and acknowledge all guests in a timely and courteous fashion.

·         Maintain a positive attitude.

·         Address and resolve guest complaints in a timely manner to ensure guest satisfaction. 

·         Document all guest requests and concerns and communicate information to the personnel responsible for proper handling in a timely manner.

·         Prepare a shift drop verifying the totals determined match the totals in the property management system.

·         Maintain the confidentiality and security of proprietary company information, correspondence, reports, and files.

·         Manage and document all Lost and Found items as directed by management’s policies and procedures.

·         Perform other duties as assigned by management.

·         Follow and adhere to all standards and regulations set forth by your hotel and as directed by management.

·         Be a Brand Ambassador of A&R’s Culture, Mission, and Values. 

Required Skills and Experience:  

·         Previous hospitality experience preferred but not required. 

·         Highly energetic and motivated individual  

·         Ability to take initiative and work with little direction. 

·         Excellent interpersonal communication skills with strong customer/client focus essential.

·         Strong critical thinking skills  

·         Ability to work in a fast-paced, high-pressure environment.

·         Ability to shift and manage multiple priorities.

·         Result driven focus and ability to work through to completion in a timely manner. 

Other Skills Required: 

·         Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping, and kneeling 

·         Mathematical: Must be able to use basic mathematical techniques including percentages and ratios 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

Inspect all operating systems and components of the hotel. 

Address and resolve guest complaints in a timely manner. 

Maintain a clean and organized maintenance shop. 

Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

Maintain cleanliness of hotel grounds. 

Assist with hotel security. 

Maintain accurate maintenance records.  

Inform management of hazardous situations, emergencies, or security threats. 

A&R benefits include:

Competitive pay 

Paid vacation time

Employee Assistance Program

Paid training 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance
• Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool.
• Inspect all operating systems and components of the hotel.
• Address and resolve guest complaints in a timely manner.
• Maintain a clean and organized maintenance shop.
• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms.
• Maintain cleanliness of hotel grounds.
• Assist with hotel security.
• Maintain accurate maintenance records.
• Inform management of hazardous situations, emergencies, or security threats.

A&R benefits include:

• Competitive pay
• Paid vacation time
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 Maintenance Engineer Job Description

Position:                     Maintenance Engineer

FLSA Class:               Hourly Non-Exempt

Reports to:                 General Manager

Job Summary:

The maintenance engineer is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.

Duties and Responsibilities:

        Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.

        Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely.

        Communicate and enforce all hotel policies and procedures.

        Inform management of hazardous situations, emergencies or security threats.

        Maintain a clean and organized maintenance shop and for the security of hotel inventory.

        Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction.

        Understand and respond to customer needs and ensure a high level of guest satisfaction.

        Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed.

        Ensure everyone in the department is trained and uses Quore on a daily basis.

        Maintain the cleanliness of hotel grounds.

        Assist with hotel security to minimize risk of theft, crime, and other hazards.

        Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management.

        Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

        Previous hospitality industry experience preferred but not required

        Able to accept directions and priorities from members of management and reliably follow through on tasks.

        Proficient in Quore.

        Highly energetic and motivated individual

        Ability to lift up to 50 pounds.

        Ability to work with machinery both indoors and outdoors.

        Ability to work independently with little supervision.

        Excellent interpersonal and communication skills with strong customer/client focus essential

        Strong problem-solving skills

        Ability to work in a fast-paced, high pressure environment

        Ability to shift and manage multiple priorities while adapting easily to change

        Results driven focus and ability to work through to completion in a timely manner

        High level of flexibility regarding overtime during busy periods as required by the business 

A Housekeeping Supervisor is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest room and public areas for property cleanliness and quality control he /she can help in setting department targets and objectives in absence of the Executive Housekeeper and assisting his/her direct supervisor in all areas of the housekeeping department. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

Inspect all operating systems and components of the hotel. 

Address and resolve guest complaints in a timely manner. 

Maintain a clean and organized maintenance shop. 

Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

Maintain cleanliness of hotel grounds. 

Assist with hotel security. 

Maintain accurate maintenance records.  

Inform management of hazardous situations, emergencies, or security threats. 

A&R benefits include:

Competitive pay 

Paid vacation time

Employee Assistance Program

Paid training 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Introduction:

We are seeking a reliable and skilled Maintenance Technician to join our team and perform a variety of tasks to ensure the smooth operation and upkeep of our facility. The Maintenance Technician will be responsible for performing routine and preventative maintenance, as well as troubleshooting and repairing equipment and systems as needed. The successful candidate will have strong problem-solving skills and be able to work independently.

Responsibilities:

• Perform routine and preventative maintenance tasks, such as cleaning and lubricating equipment, checking and replacing filters, and inspecting systems for proper operation

• Troubleshoot and repair equipment and systems as needed, including electrical, plumbing, and HVAC systems

• Respond to maintenance requests and emergencies in a timely manner

• Maintain accurate records of maintenance activities and equipment inventory

• Follow safety guidelines and procedures to ensure a safe work environment

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a maintenance technician or in a similar role

• Strong problem-solving and troubleshooting skills

• Proficiency with hand and power tools

• Knowledge of electrical, plumbing, and HVAC systems

• Ability to work independently and prioritize tasks

• Valid driver's license and reliable transportation are a plus

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Beachside Resort in Gulf Shores, Alabama, is seeking a skilled and committed full-time Maintenance Engineer to support the maintenance of the property.

WHY SHOULD YOU JOIN US?

• Highly competitive salaries

• Seriously discounted hotel discounts with participating brand hotels

• Generous PTO

• Holiday Pay

• Up to 4% match for 401(k). Literally. Free. Money!

• Highly affordable Medical, dental, and vision insurance

• Flexible Spending Account for childcare

• Free Teladoc

• Supplemental Insurance

• Regular team events (THINK: local community service outreach and volunteerism, cook-offs, leadership development training, monthly lunch and learns, etc.)

WHAT YOU'LL BE DOING:

The Maintenance Engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and adequately controls labor and materials.

RESPONSIBILITIES

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool.

• Inspect all hotel operating systems and components to ensure they operate correctly, efficiently, and safely.

• Communicate and enforce all hotel policies and procedures.

• Inform management of hazardous situations, emergencies, or security threats.

• Maintain a clean and organized maintenance shop and for the security of hotel inventory.

• Assist all guests sincerely and courteously while going the extra mile and doing whatever it takes to ensure guest satisfaction.

• Understand and respond to customer needs and ensure high guest satisfaction.

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed.

• Ensure everyone in the department is trained and uses Quore daily.

• Maintain the cleanliness of hotel grounds.

• Assist with hotel security in minimizing the risk of theft, crime, and other hazards.

• Follow and adhere to all standards and regulations set forth by the designated hotel and as directed by management.

• Be a Brand Ambassador of A&R’s Culture, Mission, and Values.

• Ensures all guests are treated efficiently and courteously and that all Company standards are applied.

• Other duties as assigned.

QUALIFICATIONS

• Able to accept directions and priorities from members of management and reliably follow through on tasks.

• Highly energetic and motivated individual.

• 
  
  Ability to work with machinery both indoors and outdoors.

• Ability to work independently with little supervision.

• Excellent interpersonal and communication skills with strong customer/client focus essential.

• Strong problem-solving skills

• Ability to work in a fast-paced, high-pressure environment.

• Ability to shift and manage multiple priorities while adapting easily to change.

• Results-driven focus and ability to work through to completion promptly.

• High flexibility regarding overtime during busy periods as required by the business.

• Ability to perform job functions with attention to detail, speed, and accuracy.

• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods.

• Professional and ethical.

• Excellent customer service skills.

• Quick learner and hard worker.

• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Ability to do physical labor and other strenuous physical tasks.

• Able to lift to sixty (60) pounds.

• Capable of ascending ladders up to a height of thirty (30) feet

• Employees may be required to stand or walk 75% of the time.

• Ability to work in all weather conditions.

• Working near moving mechanical parts.

• Working in high or precarious places may be required.

• Fumes or airborne particles may be present at worksites.

• Employees may work in outdoor conditions.

• Loud noises are typical for this job.

• Regularly required to use oral communication skills; observe and interpret situations; learn and apply new information or skills; and interact with staff, other organizations, and the public.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual unless undue hardship on the business operation would result. Employees requiring a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

• The Area Facilities Manage is responsible for supporting all property maintenance for each asset within a given area by providing emergency support as well as trouble shoot specialized maintenance related challenges.
• AFM must be hyper focused on inspecting and troubleshooting any potential risk management related issues (including guest or associate safety issues).
• The AFM will work closely and communicate with RDO as well as individual GMs to solve and troubleshoot asset related defects that will require renovation, repairs, replacement, or reconstruction.
• AFM will train property engineers as well as inspect property “Preventative Maintenance” efforts to ensure that each properties goal is being met.
• AFM will adhere as well as inspect periodically to ensure that property engineers are adhering to company mandated risk management SOPs, logging of mechanicals and other property related equipment in (Quore) database.
• The AFM will assist with training and onboarding or property engineers as well as support the roll out of any area initiatives or process change relating to the care and protection of the asset.
• The AFM will walk each property on a weekly basis to assess the need for any special projects along with General Managers and RDO.
• Based on RDO and General managers judgement, AFM will be directed to and assigned priority projects.
• The area Facilities Manager will work closely with outside vendors to ensure that the contract is completed on time and to satisfaction when deemed appropriate by the RDO.
• The AFM will also service as a subject matter expert at times when projects (such as the building of a fence) are being priced appropriately.
• The AFM will work with all GMs to ensure fire and elevator safety certification, as well as HVAC preventative maintenance is timely and up to county and state standards.

Additional Duties that AFM will undertake:

• Operate within property budgets at all area business units.
• Assist all GMs in given area meet monthly, quarterly, and annual Preventative maintenance goals.
• Be on call to trouble shoot last minute maintenance issues (such as water leaks, broken pipes, broken windows, broken lock, HVAC related issues)
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure ongoing training.
• Manage staff performance issues in compliance with company policies and procedures.
• Well versed with property (s) mechanicals and systems, laundry equipment, in room equipment, public area equipment, boiler room/ hot water equipment, exterior equipment including property sprinkler and camera systems.
• To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Maintenance experience including Preventative Maintenance and skilled labor.
• A successful track record of managing a large team.
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations.
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem-solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service.
• Ability to train and develop standard operating procedures.
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Familiar with Property Management Systems

Requirements:    

• Minimum high school diploma. Higher level education preferred.
• 3 years’ experience in the hospitality industry with a minimum of 2 years at the supervisory level
• Must have excellent communications and interpersonal skills.
• Must work 50-hour work week and be willing to work weekends as required
• Adhere to A & R Hospitality’s mission, vision, and value statements.
• HVAC certification, plumbing and Electrical certification preferred.
  

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $150 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, and Wyndham, as well as independent brands in six competitive markets. For additional information, please visit the company's website at www.anrgroup.com.

SCOPE OF WORK

The Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.

RESPONSIBILITIES

• Oversee Housekeeping Operations.
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement.
• Ensure everyone in the department is trained and utilizing brand operating system on a daily basis.
• Operate within departmental budgets through effective stock and cost controls and well managed schedules.
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance with standards and take action as necessary to conform to standard.
• Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.
• Ensure team members have an up-to-date knowledge of all room categories and amenities.
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.
• Ensure staffing levels cover business demands.
• Ensure ongoing training.
• Ensure communication meetings are conducted and post-meeting minutes generated.
• Manage staff performance issues in compliance with company policies and procedures.
• Recruit, manage, train, and develop the Housekeeping/Laundry team.
• Competent in property management systems.
• Assist other departments wherever necessary.
• Follow and adhere to all standards and regulations set forth by brand requirements and as directed by management.
• Be a Brand Ambassador of A&R’s Culture, Mission, and Values.
• Ensures all guests are treated in an efficient and courteous manner and that all Company standards are applied.
• Other duties as assigned.

QUALIFICATIONS

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
• A successful track record of managing a large team.
• A high school certificate or equivalent.
• High level of commercial awareness and cost control capabilities.
• Previous experience of managing a department and Profit and Loss account desirable.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office.
• Strong organizational, budget management, and problem-solving skills.
• Strong communication skills.
• A passion for delivering exceptional levels of guest service.
• Must be willing and able to work a varied schedule that may include early morning, evening, night, and weekend shifts.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to perform job functions with attention to detail, speed, and accuracy.
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Professional and ethical.
• Excellent customer service skills.
• Quick learner and hard worker.
• Must be a team player and be able to work independently.

WORKING CONDITIONS

• Must be able to use body members to work, move or carry objects or materials.
• Must be able to stand for periods of time.
• Ability to lift to 25 lbs.
• Ability to make repeated and continued movements of the shoulders, elbows, and hands (below waist and overhead movements).
• Must be able to lift, push, and pull a moderate weight frequently.

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&;R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

A & R Hospitality Group is looking for a technical minded HVAC Technician who wants to be a part of a fast-growing company.

SCOPE OF WORK

Under general supervision, the HVAC Technician is responsible for installing, servicing, and repairing heating, ventilating, air conditioning systems, and related environmental-control systems utilizing knowledge of heating and refrigeration theory, pipefitting, and structural layout.

RESPONSIBILITIES

• Performs field activities associated with supporting the installation, maintenance and servicing of heating, ventilating and air conditioning systems.
• Performs PTAC cleaning.
• Perform on-site preventative maintenance, routine repair and calibration after installation.
• Handle basic, non-complex products and/or problems, referring more complex problems to higher-level technicians.
• Uses experience and technical skills with preventive maintenance and system operations to determine service requirements.
• Advises manager of preventive maintenance inspections performed and corrective actions to be taken.
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times.
• Flexibility to work overtime, on-call and weekends, as required.
• Maintain positive relationships with customers, contractors, suppliers, and other employees.
• Follow safety guidelines and protocols at all times.
• Collaborate with team members to achieve project goals.
• Maintain a clean and organized work environment.
• Consistently strive for improvement in both team and self.
• Other duties as assigned.

QUALIFICATIONS

License Requirement

• Universal CFC Certification Required.
• Type I and Type II Environmental Protection Agency certification for refrigerant handling.
• State HVAC License Journeyman.
• Hold a valid state-issued driver's license with a clean driving record and ability to pass a Motor Vehicle Record (MVR) report.

Experience Expectations

• Vocational or Technical HVAC / R certification and 2 years' experience in mechanical maintenance or construction-related field for commercial HVAC / R and building controls OR 4 years' experience in mechanical maintenance or construction-related field for commercial HVAC / R and building controls or related field.
• Strong electrical trouble shooting skills to perform the following; connect motors, compressors, temperature controls, humidity controls, and ventilation fans to starter panels and/or VFD's.
• Additionally, you may be asked to speak to your experience with any of the following equipment: CRAC Units, RTU's, Split System AC and HP's, VRF's, Chillers, Cooling Towers, Boilers, Gas and Oil Fired, AHU's, VAV Systems, Chill Water, Condenser Water, Hot Water Systems and Hi/Low Pressure Steam Systems.
• Excellent written and interpersonal communication skills.
• Proficiency in standard office software programs and mobile electronic devices.
• Must have comprehensive understanding of safety regulations and the application of loss control measures.
• Must be able to travel to the jobsite(s) as assigned.
• Ability to work effectively as part of a team.
• Commitment to safety.
• Attention to detail and ability to follow instructions accurately.
• Critical thinking and problem-solving skills.
• Possess a natural high degree of Emotional Intelligence (EQ) along with self-awareness, social adeptness, self-confidence, discipline, and strong relationship management skills.
• Exhibits great poise in difficult or stressful situations.
• Cultivates an environment of readiness and alertness.
• Projects a positive company image to the public.

WORKING CONDITIONS

• Ability to do physical labor and other strenuous physical tasks.
• Able to lift up to sixty (60) pounds.
• Capable of ascending ladders up to a height of thirty (30) feet
• Employees may be required to stand or walk over 75% of the time.
• Ability to work in all weather conditions.
• Working near moving mechanical parts.
• Working in high or precarious places may be required.
• Fumes or airborne particles may be present at worksites.
• Employees may work in outdoor conditions.
• Loud noises are typical for this job.
• Regularly required to use oral communication skills; observe and interpret situations; learn and apply new information or skills; and interact with staff, other organizations and the public.

Just a few of our favorite perks and benefits:

• Highly competitive salaries

• Seriously discounted hotel discounts with participating brand hotels
  

• Generous PTO and Sick Leave

• Holiday Pay

• Up to 4% match – 401(k). Literally. Free. Money!

• Medical, dental, vision insurance

• Free Teladoc

• Supplemental Insurance

• All the technology you’ll need to be successful, the most advanced software, and accessories to ensure you get the job done in style

• Regular team events (THINK: local community service outreach and volunteerism, cook offs, leadership development training, monthly lunch and learns, etc.) 
  

A&R Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

To ensure equal employment opportunities to qualified individuals with a disability, A&R Group will make reasonable accommodations for the known disability of an otherwise qualified individual, unless undue hardship on the operation of the business would result. Employees who may require a reasonable accommodation should contact the Human Resources Department to begin the ADA interactive process.

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Clean all rooms to exceed hotel and company standards 

Responsible for all uniforms, equipment, and supplies 

Communicate with staff on the status of all cleaned rooms 

Respond in a courteous and prompt manner to all guest concerns 

Maintain cleanliness of public areas 

Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

Competitive pay 

Employee Assistance Program

∙ Paid vacation time

∙ Hotel discounts 

401(k) - up to 4% company match

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

Always maintain a professional appearance 

Register all incoming guests and ensure all pertinent information is obtained

Assist in other departments as needed 

Address and resolve guest complaints in a timely manner 

Block incoming reservations based on guest requests and room availability 

Block arriving reservations of all groups 

Maintain cleanliness of the back office and front desk area 

Anticipate guest needs to have superior guest service 

Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

Competitive pay

Paid vacation time

Hotel discounts 

Employee Assistance Program

401(k) - up to 4% company match 

Medical/Dental/Vision Insurance 

Supplemental Insurance Available 

Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The maintenance engineer is responsible for providing an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized. 

Duties and Responsibilities: 

• Maintain and repair the interior and exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems, and swimming pool. 

• Inspect all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely. 

• Communicate and enforce all hotel policies and procedures. 

• Inform management of hazardous situations, emergencies or security threats. 

• Maintain a clean and organized maintenance shop and for the security of hotel inventory. 

• Assist all guests in a sincere and courteous manner while going the extra mile and doing whatever it takes to ensure guest satisfaction. 

• Understand and respond to customer needs and ensure a high level of guest satisfaction. 

• Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems, and guest rooms while maintaining accurate records of all work performed. 

• Ensure everyone in the department is trained and uses Quore on a daily basis.

• Maintain the cleanliness of hotel grounds. 

• Assist with hotel security to minimize risk of theft, crime, and other hazards. 

• Follow and adhere to all standards and regulations set forth by designated hotel and as directed by management. 

• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Able to accept directions and priorities from members of management and reliably follow through on tasks. 

• Proficient in Quore.

• Highly energetic and motivated individual 

• Ability to lift up to 50 pounds. 

• Ability to work with machinery both indoors and outdoors. 

• Ability to work independently with little supervision. 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high pressure environment 

• Ability to shift and manage multiple priorities while adapting easily to change 

• Results driven focus and ability to work through to completion in a timely manner 

• High level of flexibility regarding overtime during busy periods as required by the business 

The Houseperson is responsible for maintaining the highest standards of cleanliness throughout the hotel property. They must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Housepersons must demonstrate a commitment to maintaining high quality standards and attention to detail in all aspects of their job. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance. 

∙ Assist room attendants in the processing of linen and cleaning of rooms. 

∙ Maintain cleanliness of corridors, elevator landings and all public areas. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Ensure all floor closets and room attendant’s carts are fully stocked. 

∙ Report all safety and maintenance concerns to your supervisor. 

∙ Care for all uniforms, equipment and supplies issued by management. 

Best Western provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

∙ Inspect all operating systems and components of the hotel. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Maintain a clean and organized maintenance shop. 

∙ Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

∙ Maintain cleanliness of hotel grounds. 

∙ Assist with hotel security. 

∙ Maintain accurate maintenance records.  

∙ Inform management of hazardous situations, emergencies, or security threats. 

Best Western provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The primary role of the Breakfast Attendant is to prepare and present the complimentary breakfast to our hotel guests daily. 

Best Western is looking for a Breakfast Attendant who loves interacting with guests and enjoys a fast-paced environment. 

We are in search of qualified candidates who can excel at the following: 

∙ Daily breakfast setup of buffet and dining area 

∙ Maintaining clean buffet and dining area 

∙ Providing friendly, on-brand and engaging guest service 

∙ Stocking the buffet items as required (food and supplies) 

∙ Consistently following all food, health and safety protocols 

∙ Always maintain a professional appearance 

Best Western provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Summary: 

The Breakfast Attendant is responsible for the preparation and presentation of the complimentary breakfast provided to our hotel guests daily. This person must have good communication skills and work well in a fast-paced position with constant customer contact. 

Duties and Responsibilities: 

• Set up the daily Breakfast Buffet as assigned. 

• Maintain a clean buffet and dining area. Wipe dining tables as guests depart. 

• Monitor, cook and stock all breakfast items throughout the shift. 

• Follow all food, health and safety procedures at all times including the wearing of disposable gloves while handling food and washing hands regularly. 

• Stock the designated quantity of paper supplies, plastic utensils, plates, and bowls required for service. 

• Monitor and maintain the correct temperature of food at all times. 

• Remain professional in appearance and conduct at all times. 

• Ensure smooth guest service each morning. 

• Complete all closing duties as directed. 

• Accept personal responsibility for actions and decisions taken. 

• Clean up any spills immediately or on a timely basis. 

• Clean and sanitize service lines, beverage dispensing equipment and other equipment as directed. 

• Communicate with management issues regarding safety and service in a timely manner. 

• Respond in a courteous and prompt manner to all guest question and/or concerns. 

• Understand and respond to guests’ needs and ensure a high level of guest satisfaction. 

• Be a Brand Ambassador of A&R’s Culture, Mission and Values

• Other duties as assigned by management. 

Requirements: 

• Background in food and beverage service preferred but not required. 

• Excellent organization and time management skills 

• Excellent guest service skills 

• Highly energetic and motivated individual 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high pressure environment 

• Ability to shift and manage multiple priorities 

Other Skills Required:

• Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; frequent bending, stooping and/or kneeling

• Mathematical:  Must be able to use basic mathematical techniques

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

Job Summary: 

The Guest Service Representative works at the front desk of the hotel and provides  service to hotel guests and clients. The GSR greets and checks in arriving guests and  checks out departing guests. The GSR provides excellent customer service to all guests,  makes reservations for guests arriving on the same day or future dates, answers incoming  phone calls, and responds to any guest inquiries or requests.  

Duties and Responsibilities: 

• Block incoming reservations based on guest requests and the availability of rooms  to meet those requests. 

• Block arriving reservations of all groups if deemed necessary, pre-register the  rooms in the property computer system, place keys in envelopes and note the  room number on the envelopes. 

• Register all incoming guests, making sure that all pertinent information is  obtained, registration card is completed, and the method of payment is  established. 

• Accept and record credit card and photo ID information on guest accounts in the  hotel computer system. 

• Assist as needed in other departments and areas including the Guest Breakfast,  Housekeeping, Laundry, and property designated events.  

• Maintain the cleanliness of the back office and front desk area. 

• Anticipate guest needs, respond promptly, and acknowledge all guests in a timely  and courteous fashion. 

• Always maintain a positive attitude. 

• Address and resolve guest complaints in a timely manner to ensure guest  satisfaction. 

• Document all guest requests and concerns and communicate information to the  responsible personnel for proper handling in a timely manner. 

• Prepare a shift drop verifying the totals determined match the totals in the  property management system. 

• Maintain the confidentiality and security of proprietary company information,  correspondence, reports, and files. 

• Handle and document all Lost and Found items as directed by management’s  policies and procedures. 

• Perform other duties as assigned by management.  

• Follow and adhere to all standards and regulations set forth by your hotel and as  directed by management. 

• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Highly energetic and motivated individual  

• Ability to take initiative and work with little direction 

• Excellent interpersonal and communication skills with strong customer/client  focus essential  

• Strong problem-solving skills  

• Ability to work in a fast-paced, high pressure environment  

• Ability to shift and manage multiple priorities  

• Results driven focus and ability to work through to completion in a timely manner  

• Overtime may be required at times during the busy season as directed by  management 

• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

• A passion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may  require frequent bending, stooping and kneeling

Mathematical: Must be able to use basic mathematical techniques including  percentages and ratios 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.

Duties and Responsibilities: 

• Oversee housekeeping operations

• Oversee Laundry Operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

• Ensure everyone in the department is trained and using Quore on a daily basis

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels cover business demands

• Ensure ongoing training

• Ensure communication meetings are conducted and post-meeting minutes generated

• Manage staff performance issues in compliance with company policies and procedures

• Recruit, manage, train and develop the Housekeeping/Laundry team

• Competent in property management systems

• Assist other departments wherever necessary

• Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience: 

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity

• Proficiency in Quore

• A successful track record of managing a large team

• A high school certificate or equivalent

• High level of commercial awareness and cost control capabilities

• Previous experience of managing a department and Profit and Loss account

• Excellent leadership, interpersonal and communication skills

• Committed to delivering high levels of customer service

• Ability to work under pressure

• IT proficiency

• Excellent grooming standards

• Flexibility to respond to a range of different work situations

• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office

• Strong organizational, budget management, and problem-solving skills

• Strong communication skills

• A passion for delivering exceptional levels of guest service

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. 

associates, deliver outstanding guest service and provide excellent cleanliness standards for our Brand new Best Western in Mobile.

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an

excellent Guest experience while evaluating guest satisfaction and setting department targets and

objectives. We are in search of qualified candidates who can excel at the following:

ï‚· Always maintain a professional appearance

ï‚· Oversee housekeeping and laundry operations

ï‚· Operate within department budgets and maintain effective stock and cost controls

ï‚· Address and resolve guest complaints in a timely manner

ï‚· Set targets, work schedules, budgets and policies/procedures

ï‚· Ensure appropriate staffing levels through strategic hiring

ï‚· Constantly develop and train associates

ï‚· Anticipate guest needs in order to have superior guest service

ï‚· Regularly inspect all fixtures, fittings and appliances to ensure compliance standards

we provides equal employment opportunities to all employees and

applicants for employment and prohibits discrimination and harassment of any type without regard to

race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual

orientation, gender identity or expression, or any other characteristic protected by federal, state or local

laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Required Skills and Experience: 

• Previous hospitality industry experience preferred but not required 

• Able to accept directions and priorities from members of management and reliably follow through on tasks. 

• Proficient in Quore.

• Highly energetic and motivated individual 

• Ability to lift to 50 pounds. 

• Ability to work with machinery both indoors and outdoors. 

• Ability to work independently with little supervision. 

• Excellent interpersonal and communication skills with strong customer/client focus essential 

• Strong problem-solving skills 

• Ability to work in a fast-paced, high-pressure environment 

• Ability to shift and manage multiple priorities while adapting easily to change 

• Results-driven focus and ability to work through to completion promptly 

• High level of flexibility regarding overtime during busy periods as required by the business 

We are looking for a technical minded Maintenance Engineer who wants to be a part of a fast-growing company.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe, and well-maintained property, using a systematic approach that maximizes guest satisfaction and properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry, lighting, HVAC, ventilation, water treatment systems and swimming pool. 

∙ Inspect all operating systems and components of the hotel. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Maintain a clean and organized maintenance shop. 

∙ Perform preventative maintenance on all mechanical/electrical equipment, HVAC units, refrigeration, plumbing systems and guest rooms. 

∙ Maintain cleanliness of hotel grounds. 

∙ Assist with hotel security. 

∙ Maintain accurate maintenance records.  

∙ Inform management of hazardous situations, emergencies, or security threats. 

A&R benefits include:

∙ Competitive pay 

∙ Paid vacation time

∙ Employee Assistance Program

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

A & R Hospitality Group is looking for a Housekeeper who has the highest level of cleanliness standards. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Clean all rooms to exceed hotel and company standards 

∙ Responsible for all uniforms, equipment, and supplies 

∙ Communicate with staff on the status of all cleaned rooms 

∙ Respond in a courteous and prompt manner to all guest concerns 

∙ Maintain cleanliness of public areas 

∙ Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

∙ Competitive pay 

∙ Employee Assistance Program

∙ Paid vacation time

∙ Hotel discounts 

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

and safety.

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately

1,800 rooms and over $100 million in assets. The company partners with premium brands such as

Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.

For additional information, please visit the company’s website at www.anrgroup.com.

The Houseperson is responsible for maintaining the highest standards of cleanliness throughout the hotel

property. They must work to promote safety in all guest areas by following strict procedures with respect

to passkeys, entry to guestrooms, and reporting any suspicious activity. Housepersons must demonstrate a

commitment to maintaining high quality standards and attention to detail in all aspects of their job.

We are in search of qualified candidates who can excel at the following:

∙ Always maintain a professional appearance.

∙ Assist room attendants in the processing of linen and cleaning of rooms.

∙ Maintain cleanliness of corridors, elevator landings and all public areas.

∙ Address and resolve guest complaints in a timely manner.

∙ Ensure all floor closets and room attendant’s carts are fully stocked.

∙ Report all safety and maintenance concerns to your supervisor.

∙ Care for all uniforms, equipment and supplies issued by management.

A&R benefits include:

∙ Competitive pay

∙ Paid vacation time

∙ Hotel discounts

∙ Employee Assistance Program

∙ Continuous training

∙ Medical/Dental/Vision Insurance

∙ Supplemental Insurance Available

∙ Free Teladoc

A&R Hospitality Management provides equal employment opportunities to all employees and applicants

for employment and prohibits discrimination and harassment of any type without regard to race, color,

religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual

orientation, gender identity or expression, or any other characteristic protected by federal, state or local

laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Houseperson is responsible for maintaining the highest standards of cleanliness throughout the hotel property. They must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Housepersons must demonstrate a commitment to maintaining high quality standards and attention to detail in all aspects of their job. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance. 

∙ Assist room attendants in the processing of linen and cleaning of rooms. 

∙ Maintain cleanliness of corridors, elevator landings and all public areas. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Ensure all floor closets and room attendant’s carts are fully stocked. 

∙ Report all safety and maintenance concerns to your supervisor. 

∙ Care for all uniforms, equipment and supplies issued by management. 

A&R benefits include: 

∙ Competitive pay

∙ Paid vacation time 

∙ Hotel discounts 

∙ Employee Assistance Program

∙ Continuous training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

A&R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Housekeeping

Job Summary

To maintain a clean and appealing guest room according to policy standards.

Duties and Responsibilities

General

1. Change bed linen daily.

2. Sweep and mop flooring.

3. Dust all furniture (picture frames, bed frames, lamps, TVs, dressers).

4. Remove fingerprints and smudges (ex. mirrors, shiny surfaces, windows, etc).

5. Thoroughly clean the bathroom area - wash shower stall, sink, floor, toilet, etc.

6. Make sure that the standard room set-up is complied with.

7. Report immediately all damage found in a room.

8. Report immediately all missing items in room. Report immediately personal guest items found in vacant rooms.

9. Notify Executive Housekeeper of all rollaway or cribs in rooms for pick-up and storage.

10. Take responsibility for pass key and make sure it is turned in daily.

11. Turn in immediately all "lost and found" items to Executive Housekeeper.

12. Report immediately to the Executive Housekeeper:

o No luggage

o No service needed.

o Sleep outs.

13. Extra guests.

14. Anything unusual.

15. Shut off all lights and TVs when leaving room..

16. Set air conditioning to 73 cool before leaving rooms

17. Assist housekeeper in any additional cleaning chores she may assign.

18. Take out all trash from cart

19. Stock cart daily before leaving for the day

Supervisor

Executive and Assistant Housekeepers

A & R Hospitality Group is looking for a Housekeeping Room Attendant who has the highest level of cleanliness standards. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Housekeeper is responsible for maintaining the highest standards of cleanliness in all guestrooms.  He or she must work to promote safety in all guest areas by following strict procedures with respect to passkeys, entry to guestrooms, and reporting any suspicious activity. Room Attendants must demonstrate a commitment to maintaining high quality standards and attention to detail.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Clean all rooms to exceed hotel and company standards 

∙ Responsible for all uniforms, equipment, and supplies 

∙ Communicate with staff on the status of all cleaned rooms 

∙ Respond in a courteous and prompt manner to all guest concerns 

∙ Maintain cleanliness of public areas 

∙ Inform management of any hazardous situations, emergencies or security threats A&R benefits include: 

∙ Competitive pay 

∙ Employee Assistance Program

∙ Paid vacation time

∙ Hotel discounts 

∙ 401(k) - up to 4% company match

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained 

∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information ∙ Perform a nightly audit according to brand and A&R standards 

A&R benefits include: 

∙ Competitive pay

∙ Paid vacation time

∙ Hotel discounts 

∙ Employee Assistance Program 

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants

About A&R Hospitality Group: 

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately  1,800 rooms and over $100 million in assets. The company partners with premium brands such as  Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Guest Service Representative is to work at the front desk of the hotel and  provide service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out  departing guests. The GSR provides excellent customer service to all guests, make reservations for  guests arriving on the same day or future dates, answers incoming phone calls, and responds to any  guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs in order to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

∙ Paid vacation time 

∙ Hotel discounts 

∙ Paid Holidays 

∙ Continuous training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teledoc for eligible employees 

A &R Hospitality Management provides equal employment opportunities to all employees and  applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of the guests accommodations. The responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ concerns in a timely and professional manner
• Work with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guests’ needs
• Confirm reservations and arrange personalized services for VIP customers and event attendees
• Maintain updated records of bookings and payments

Skills

• Customer service
• Excellent communication and organizational skills

'Communication method(s) used: Phone

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full Time

Schedule:

• 8 hour shifts 
• AM and PM availability (Typical Start Times are 7 AM and 3 PM)
• Weekend availability

About A&R Hospitality Group:

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company’s website at www.anrgroup.com.

The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit.

We are in search of qualified candidates who can excel at the following:

• Always maintain a professional appearance
• Register all incoming guests and ensure all pertinent information is obtained
• Assist in other departments as needed
• Address and resolve guest complaints in a timely manner
• Block incoming reservations based on guest requests and room availability
• Block arriving reservations of all groups
• Maintain cleanliness of the back office and front desk area
• Anticipate guest needs to have superior guest service

Maintain confidentiality and security of proprietary company information and guest information Perform a nightly audit according to brand and A&R standards

A&R benefits include:

• Competitive pay
• Paid vacation time
• Hotel discounts
• Employee Assistance Program
• Paid training
• Medical/Dental/Vision Insurance
• Supplemental Insurance Available
• Free Teladoc

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained

∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

∙ Competitive pay

∙ Paid vacation time

∙ Hotel discounts 

∙ Employee Assistance Program

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A & R Hospitality Group is looking for a Maintenance Engineer who has technical proficiency of all  hotel systems. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately  1,800 rooms and over $100 million in assets. The company partners with premium brands such as  Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The maintenance engineer is responsible for providing an attractive, clean, safe and well maintained property, using a systematic approach that maximizes guest satisfaction and  properly controls labor and materials utilized.  

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Maintain and repair the interior/exterior of the building, guest rooms, meeting rooms, laundry,  lighting, HVAC, ventilation, water treatment systems and swimming pool. 

∙ Inspect all operating systems and components of the hotel. 

∙ Address and resolve guest complaints in a timely manner. 

∙ Maintain a clean and organized maintenance shop. 

∙ Perform preventative maintenance on all mechanical/electrical equipment, HVAC units,  refrigeration, plumbing systems and guest rooms. 

∙ Maintain cleanliness of hotel grounds. 

∙ Assist with hotel security. 

∙ Maintain accurate maintenance records.  

∙ Inform management of hazardous situations, emergencies or security threats. A&R benefits include: 

∙ Paid vacation time 

∙ Hotel discounts 

∙ Paid Holidays 

∙ Continuous training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teledoc for eligible employees 

A &R Hospitality Management provides equal employment opportunities to all employees and  applicants for employment and prohibits discrimination and harassment of any type without regard to  race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,  promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of the guests accommodations. The  responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ concerns in a timely and professional manner
• Work with our housekeeping and maintenance staff to ensure all rooms are clean, maintained and fully-furnished to accommodate guests’ needs
• Confirm reservations and arrange personalized services for VIP customers and event attendees
• Maintain updated records of bookings and payments

Skills

• Customer service
• Excellent communication and organizational skills

'Communication method(s) used: Phone

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full Time

Schedule:

• 8 hour shifts 
• AM and PM availability (Typical Start Times are 7 AM and 3 PM)
• Weekend availability

The Room Attendant is responsible for maintaining the highest standards of cleanliness in  all guestrooms. He or she must work to promote safety in all guest areas by following  strict procedures with respect to passkeys, entry to guestrooms, and reporting any  suspicious activity. Room Attendants must demonstrate a commitment to maintaining  high quality standards and attention to detail.  

Duties and Responsibilities:  

â‘ Thoroughly clean all rooms assigned for service to hotel and company standard.  â‘ Care for all uniforms, equipment and supplies issued by management.  â‘ Communicate with staff as directed on the status of all cleaned rooms.  â‘ Maintain cleanliness of public areas.  

â‘ Report any observed damage, unusual happenings and safety concerns to the  Executive Housekeeper / Facilities Manager.  

â‘ Maintain a solid understanding of housekeeping and laundry supplies.  â‘ Inform management of hazardous situations, emergencies or security threats  immediately.  

â‘ Respond in a courteous and prompt manner to all guest questions and/or concerns.  â‘ Turn in all “Lost and Found†items immediately as directed listing the room  number, the day the item was found, and the name of the person who found it.  â‘ Ensure that no occupied room is left open and unattended when being serviced.  â‘ Promptly report all maintenance concerns.  

â‘ Follow all brand standards, policies, & procedures.  

â‘ Must be willing and have the ability to work a varied schedule that may include  early morning, evening, night, and weekend shifts. 

Updated December 2020 

â‘ Must be able to lift, push, and pull a moderate weight frequently.  â‘ Basic ability to comprehend English language sufficiently to understand  information such as labels, instructions, and basic guest requests.  

â‘ Be a Brand Ambassador of A&R’s Culture, Mission and Values. 

Required Skills and Experience:  

â‘ High school or equivalent education required.  

â‘ High level of organizational and time management skills.  

â‘ Excellent interpersonal and communication skills with strong customer/client  focus essential.  

â‘ Strong problem-solving skills.  

â‘ Ability to work in a fast-paced, high pressure environment.  

â‘ Must be able to lift, push, and pull a moderate weight frequently. 

The above statements are intended to describe the general nature and level of work being  performed by people assigned to this job. They are not intended to be an exhaustive list of  all responsibilities, duties and skills required of the job.

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Breakfast Attendant is to prepare and present the complimentary breakfast to our hotel guests daily. 

We are in search of qualified candidates who can excel at the following: 

∙ Daily breakfast setup of buffet and dining area 

∙ Maintaining clean buffet and dining area 

∙ Providing friendly, on-brand and engaging guest service 

∙ Stocking the buffet items as required (food and supplies) 

∙ Consistently following all food, health and safety protocols 

∙ Always maintain a professional appearance 

A&R benefits include: 

∙ Competitive pay

∙ Hotel discounts 

∙ Paid vacation time

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc

∙ Free Employee Assistance Program

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual  orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

About A&R Hospitality Group: 

A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets.  For additional information, please visit the company’s website at www.anrgroup.com. 

The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. 

We are in search of qualified candidates who can excel at the following: 

∙ Always maintain a professional appearance 

∙ Register all incoming guests and ensure all pertinent information is obtained

∙ Assist in other departments as needed 

∙ Address and resolve guest complaints in a timely manner 

∙ Block incoming reservations based on guest requests and room availability 

∙ Block arriving reservations of all groups 

∙ Maintain cleanliness of the back office and front desk area 

∙ Anticipate guest needs to have superior guest service 

∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: 

∙ Competitive pay

∙ Paid vacation time

∙ Hotel discounts 

∙ Employee Assistance Program

∙ Paid training 

∙ Medical/Dental/Vision Insurance 

∙ Supplemental Insurance Available 

∙ Free Teladoc 

A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local  laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.